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YOUR DIGITAL IN-ROOM COMPENDIUM.

PROPERTY POLICY
(HOUSE RULES)

The following are the Silver Fern Suites & Spa House Rules.
These basic motel rules and property policies have been designed to ensure 
our guests have an enjoyable stay.

If you have any queries, please don't hesitate to contact us.

Check-in.

2pm - 8pm 

Guests are required to show a photo identification and credit card upon check-in.

Check-out.

8am - 11am 

Children & Beds.

Child Policies

  • Children of any age are welcome.

  • Children aged 13 years and above are considered adults at this property.

  • To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot & Extra Bed Policies.

0 - 2 years old: Cot Upon Request.  /  NZD $10 per child, per night. 

  • Prices for cots are not included in the total price, and will have to be paid for separately during your stay.

  • The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

  • There are no extra beds available at this property.

  • All cots are subject to availability.

Age Restriction.

The minimum age for check-in is 18. Persons staying under 18 years old must be supervised by a parent of guardian 18+ years old. 

Pets.

Pets are NOT allowed. 

Groups.

When booking more than 3 rooms, different policies and additional supplements may apply.

Smoking & Vaping. 

Please do not smoke or vape in the Silver Fern Suites or private Spa pool courtyards.  Please smoke or vape outside (ash trays are provided).

Parking.

Off-street parking is available for all at Silver Fern Rotorua but parking spaces are not dedicated to Suite numbers. Please park wherever is available and convenient near your Suite.  Enough parking is available but only one vehicle per Suite is permitted.  Well-lit street parking is available for additional or extra large vehicles, guest vehicles or trailers.

Security, disturbance & noise.

Silver Fern Rotorua Suites & Spa is a busy family-friendly property and we pride ourselves on delivering a comfortable and memorable stay with a good nights sleep.  Please be mindful of others.  Noise, disturbances, groups congragating or parties are not permitted.  Security officer visitation to Suites for these reasons or to attend fire alarm activation due to careless circumstances incurs costs (which may be recharged to guest account at $100 per officers visit).

Silver Fern Rotorua strongly recommends that at the time of booking you purchase comprehensive travel insurance to cover items including but limited to: loss of booking amount through cancellation, loss or damage to personal luggage or possessions, loss of money and medical expenses.

 

Belongings that are left behind and found by the staff at the Silver Fern Rotorua will be securely stored for two weeks. After this time items that are deemed high value (passports & items approximately over $50) will be handed to the local police station. Items below this value will be donated to our favoured local charity. Silver Fern Rotorua is not liable for lost property and storage. 

 

If you believe you have left behind any of your personal belongings, please contact the property reception so this can be traced and returned to you as soon as possible. 

 

Guests are liable for handling, postage and courier costs or charges for returning lost property. Alternatively, lost property can be collected in person from the reception desk. 

Removal of motel items (including towels).

The removal of motel asset or inventory items is not permitted including towels.  If you wish to visit Hot pools or similar outside then please do not remove towels from your Suite but disucss borrowing towels for this purpose with reception.

Accepted Payment Methods..

Silver Fern Rotorua Suites & Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

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Visit our main website homepage:

www.silverfernrotorua.co.nz

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